What payment methods do you accept?
- Credit Card
- Bank Deposit for Australian orders
- Afterpay for Australian orders
What is your Returns/Exchange policy?
Do you have a shop I can visit or a phone number I can call?
We do not have a shop front you can visit as our offices and warehouse are not open to the public, but if you need to speak to us just send an email to firstname.lastname@example.org and we can organise to email you back or call you.
Do your prices include GST?
For all orders within Australia, all prices are inclusive of GST.
Is Anybody Cosmetics an Australia business?
Yes we are Australian owned and operated
Will you be getting any new products?
We sure will! We have started out with our core range and have many more amazing products that will launch soon.
I have emailed you and have not had a reply yet.
We will always respond to your emails in a timely manner so if you have not received a reply from us within 48hrs, please check your junk folder as it may have gone there. Also please check the email address you have sent to is correct. For general enquiries email@example.com and for enquiries relating to an order you have placed firstname.lastname@example.org
I have not received my order
We will usually post all orders out within 48hrs of payment being received. During peak times this may take longer. Once your order has been sent you will receive an email from Australia Post with your tracking details so that you can track your order. If you do not receive this please check your junk folder or email email@example.com.
Please visit the shipping info page for a guide to delivery speed. Please note that once your order has left our office the delivery speed is out of our control.
If it is longer then the estimated delivery time and your order still has not been received please let us know and we will follow it up for you. firstname.lastname@example.org
I don’t know what shade foundation I need.
We can help!
Email a few photos of yourself to email@example.com in good natural lighting and we will recommend the best shade for you.
Loose Mineral Foundation- when you order a Loose Mineral Foundation , we will also send you a free sample of the same foundation shade (and a few extra free shade samples) so that you can try the samples first & if the Foundation you purchased is not a perfect match we will happily exchange for another shade.
Liquid Foundation - when you order a Liquid Foundation, we will also send you a free shade swatch of the same foundation shade (and a few extra free swatches) so that you can swatch the sample and if the Foundation you have purchased is not a perfect match we will happily exchange for another shade.
If you try the foundation sample/swatch and it is not a match, please let us know within 7 days of receipt by emailing firstname.lastname@example.org and we will happily exchange the shade for you.
Do you test your products on animals?
NO WAY! Anybody Cosmetics is a cruelty free, VEGAN makeup line meaning that we do not test on animals or use ANY animal derived products.
I am not confident in applying makeup. Can you help me?